Terms and Conditions

Gift Card Terms and Conditions

  1. A Papa John’s e-gift card can be used in full or part payment for any goods purchased from the Papa John’s’ UK website, papajohns.co.uk. A Papa John’s e-gift card cannot be used for purchases in our UK stores other than for collection for online orders.
  1. E-gift card can be used for full or part payment for goods ordered online only. If a purchase exceeds the e-gift card balance, the remaining amount must be paid with another payment method.
  1. E-gift cards are not redeemable in store and exclude Butlins, Haven Holiday Parks, Ribby Hall Village, Planet Ice, on campus stores and Ireland.
  1. The minimum value needed to activate an e-gift card is £10. The maximum value that can be stored on a single e-gift card is £250.
  1. The value of your purchase will be deducted from the balance of your e-gift card when making your online payment. No change will be given but any remaining balance can be used against future purchases.
  1. In the event of goods being purchased with an e-gift card which are later exchanged for a cheaper item or refunded, any money owing will be added to the balance of the e-gift card.
  1. E-gift cards cannot be exchanged for cash or refunded.
  1. A maximum of 5 e-gift cards can be used in a single transaction.
  1. E-gift cards will automatically expire 12 months from the date of purchase.
  1. Please keep your e-gift card safe and treat it like cash. Papa John’s (GB) Holdings Limited will not be responsible for lost, stolen, used without your permission or damaged e-gift cards. E-gift cards will not be replaced or reimbursed in any of these circumstances.
  1. To check your e-gift card balance at any time please visit showmybalance.com
  1. We reserve the right to change these terms and conditions at our discretion for operational or legal reasons, or to prevent fraud.
  1. If you have any questions relating to our e-gift card please get in touch with our Customer Service team (open 9am to 5pm, Mon to Fri) via email customerserviceonline@papajohns.co.uk or call 0203 693 6802. Please do not contact your local store.
  1. E-gift cards are issued by Papa John’s (GB) Holdings Limited, 11 Northfield Drive, Milton Keynes, MK15 0DQ. Company No. 731748624.
  1. Our privacy statement can be viewed (here)

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