Papa Rewards is changing!
Your loyalty deserves the best, and we’re excited to introduce the upgraded Papa Rewards program! Launching in February, the new scheme is packed with exciting changes to make every order even more rewarding. Stay tuned to Papa Johns UK website and app for the exact date.
What’s changing?
Earn points effortlessly
Receive 1 point for every £1 spent.
Redeem simply
Every 20 points are automatically converted into a £3 Papa Dough discount which can be spent on your next order.
Combine with Deals
Maximise your savings by using your Papa Dough discount alongside other offers and deals.
Hassle-free experience
Papa Dough discount will be added to your account automatically once you have earned 20 points, no extra steps required.
Redeem Papa Dough discount on anything
Use Papa Dough discount for pizzas, sides, desserts, and more — no restrictions provided the items are in your order and the order is made online or via the app (not in-store)!
What happens to my current points?
Good news! All your unused points will automatically convert when the upgraded Papa Rewards program launches in February - no action needed from you.
Here’s how it works:
- All your current points will be multiplied by 4 when we switch to the new loyalty program.
- For example, if you currently have 15 points, they will convert to 60 points (15 x 4).
- These 60 points will give you £9 worth of Papa Dough discount, ready to use on your next order.
It’s seamless, simple, and designed to make sure you get the most out of your rewards!
Frequently Asked Questions
What is Papa Dough?
Papa Dough is our exciting new reward that acts as a discount that you can choose when to use. For every 20 points, you’ll receive £3 worth of Papa Dough discount to use on qualifying purchases. It can be applied to your favourite menu items—pizzas, sides, desserts, and drinks to get a discount.
What is a qualifying purchase?
An order for any of our menu items available for purchase that is made online via our website or our app that meets the delivery threshold for that order. This excludes purchases made in-store at any of our Papa Johns stores.
What happens to my current points?
All your current points will be multiplied by 4 when we switch to the new loyalty program.
- For example, if you currently have 25 points, they will convert to 100 points.
- With 100 points you'll receive £15 worth of Papa Dough discount (every 20 points automatically convert to £3 Papa Dough discount).
What will I be able to spend my Papa Dough discount on?
You can spend your Papa Dough discount on any menu items available for purchase online or via our app.
When are the changes taking effect?
We’ll be launching in February, 2025. The exact launch date will be communicated in the coming weeks on our website and app.
Can I use Papa Dough alongside deals or discounts?
Absolutely! Papa Dough can be used together with other deals, giving you even greater value on your orders.
How will I know when my Papa Dough discount or points are about to expire?
All points and Papa Dough discount expire 6 months after the date you last earned or used either Points or Papa Dough discount. To stay updated, we encourage you to regularly check your Papa Rewards account for your current points and expiration details.
Is there a minimum spend to use Papa Dough?
Yes, for delivery, the basket and your order value must meet the delivery threshold for that order before the Papa Dough discount can be applied. There is no minimum spend for collection orders.
Can I earn or redeem points on delivery fees or charity donations?
No, points are only earned on the value of the menu items added to your basket and excludes delivery fees and charity donations. Similarly, Papa Dough discount cannot be used to cover delivery fees.
Can I earn Points or use Papa Dough for in-store purchases?
No, Points can only be earned, and Papa Dough can only be redeemed, against purchases made online at papajohns.co.uk or via our app using Credit / Debit Card, Apple Pay, Amazon Pay or PayPal.
My points don’t match between the app and website. What should I do?
Occasionally, sync issues can occur. If your points balance appears incorrect, please try signing out of your Papa Johns account and signing in again. If this doesn’t resolve the problem, please reach out to our customer service team to get it resolved.
What happens if I forget to log in before ordering?
Unfortunately, points can only be earned when logged into your Papa Rewards account on the app or online at papajohns.co.uk. To make earning easier, always log in before placing your order.
Can I earn points for orders made in-store or placed over the phone?
Currently, points are only earned on online orders. We recommend using our app or website at papajohns.co.uk to ensure you don’t miss out on rewards.
Why do my points or Papa Dough expire?
All Points and Papa Dough expire 6 months after the date you last earned or used either Points or Papa Dough discount, whichever is the later. Make sure to use your Papa Dough discount often!
What should I do if my points don’t show up after an order?
Points are typically added to your account within one business day after your eligible order is delivered or collected. If you don’t see them, contact our customer service team for assistance.
Will you offer bonus points or special promotions?
Yes! From time to time, we’ll run campaigns with bonus points or exclusive offers. Stay tuned to your emails and app notifications for updates.
Can I share my Papa Dough discount with family or friends?
At the moment, Papa Dough discount is non-transferable.
What if I have more Papa Dough discount than my basket total?
You can use the amount of Papa Dough discount in £1 increments. Any remaining balance will stay in your account for your next order.
Terms & Conditions
- The Papa Rewards loyalty scheme is administered by Papa John's (GB) Ltd, a company registered in England (company number: 02569801) with its registered office at Papa John's International Hub, 11 Northfield drive, Milton Keynes, Buckinghamshire, MK15 0DQ.
- Membership is open to individuals aged 16 and over who are residents of the United Kingdom.
- Points are accrued at a rate of 1 point per £1 spent on qualifying online orders at papajohns.co.uk.
- Points can only be earned on online orders or orders placed via the app.
- Points cannot be earned on cash transactions, delivery fees, or charity donations, or orders placed in-store or over the phone.
- Points automatically convert to Papa Dough discount at a rate of 20 points for £3.
- Papa Dough discount can be redeemed in £1 increments on qualifying purchases.
- All points and Papa Dough discount expire 6 months after the date points were last earned or Papa Dough discount was used, whichever is the later.
- Delivery fees may apply and do not qualify for points earning.
- Menu exclusions for earning and redeeming Papa Dough may apply from time to time.
- Papa Johns (GB) Ltd reserves the right to amend or terminate the Papa Rewards scheme, including these terms and conditions, at any time.
- The Papa Rewards scheme is governed by English law. Any disputes shall be resolved in accordance with the courts of the United Kingdom.
- Please read the full terms and conditions which can be found here.
