pizza
How Papa Johns Supports Customers with Allergies
15.04.2026
4 MINS 20 SECS
4 MINS 20 SECS
How Papa Johns Supports Customers with Allergies
In 2026, the number of people living with an allergy in the UK is projected to rise to 1 in 2 (Allergy UK).
During Allergy Awareness Week, many people look more closely at how their food is prepared, labelled, and served, especially when dining out or ordering in. For the millions of customers managing food allergies or intolerances, clear information and safer choices aren’t just helpful: they’re essential.
That’s why Papa Johns works to provide transparent allergen guidance, trusted nutritional resources, and flexible menu options, helping customers make informed decisions when ordering pizza.
Whether you’re searching for the Papa Johns pizza allergy menu, exploring gluten-free pizza options, or simply looking for greater peace of mind, here’s how we support our pizza-loving customers with dietary requirements.
Providing clear allergen information that customers can trust
When it comes to food allergies, providing clear, simple, and accurate allergen information should be top of the list of priorities for restaurants and food chains.
Papa Johns offers an official Allergen & Nutritional Information Guide, designed specifically to help our customers choose menu items safely if they have a food allergy or intolerance.
- Our guide is regularly updated to reflect every new menu item and ingredient change.
- A contents section helps customers navigate to their chosen dish easily.
- Dedicated overview sections provide top-level information about items like stones and pips, meat products, halal products, cage-free eggs, wheat-free pizza bases, and vegan menu items.
- Every item has a separate page detailing allergens, including (but not limited to) gluten, milk, mustard, soya, celery, egg, sulphites/SO2, nuts, peanuts, crustaceans, dish, lupin, molluscs, and sesame.
We also want to highlight an important note: when an ingredient is marked as “None” under allergens, this refers to the ingredient itself. It does not guarantee that the finished product prepared in-store will be free from allergens, as cross-contact may still be possible.
With our guide, you can balance your devotion to the dough with safe, informed food choices.
Understanding the reality of cross-contact
We know that many customers searching for allergy-free pizza are looking for meals with no allergen risk at all. While we always take food safety seriously, it’s important to understand that in restaurants where ingredients are freshly prepared, and shared equipment is used, removing all allergen risk completely isn’t always possible.
At Papa Johns, much of our food is handmade in-store. Our pizzas, sides, and desserts are prepared in busy kitchen environments, where ingredients may pass through shared preparation areas. Because of this, we can’t fully eliminate the possibility of allergens coming into contact with your food.
Some of the key allergens that may be present across our menu include:
- Milk (cheese)
- Wheat and gluten (pizza dough)
- Soya, mustard, egg, and celery
- Nuts and peanuts in selected desserts
Gluten-free pizza vs wheat-free options at Papa Johns
We know that gluten-free pizza is one of the most searched for dietary items, and many customers want to understand what options are available.
At Papa Johns, we offer a wheat-free stonebaked base which can be selected as an option when ordering plenty of our popular topping choices, like:
- Cheese & Tomato
- Double Pepperoni
- Hawaiian
- Vegan Cheese & Tomato
- Vegan Garden Party
However, while the base itself does not contain gluten, it is prepared in an environment where gluten is present. This means cross-contact may occur. Because of this, unfortunately, our wheat-free base is:
- Not suitable for people with Coeliac disease
- Not suitable for those with gluten intolerances or allergies.
This distinction is especially important, as wheat-free does not always mean allergen-free. We do not claim that any pizza can be guaranteed completely free from allergens.
Vegan menu items and allergen considerations
Some customers with dietary requirements may also choose vegan menu items, and we’re proud to offer a growing range of vegan-friendly options.
Our vegan products are made using 100% plant-based ingredients. However, because they are prepared in shared environments, we cannot prevent contact with allergens such as milk, egg, or meat products during preparation.
For this reason, these items are classed as vegan-friendly, rather than allergen-free. What we can guarantee, however, is that every vegan item is delicious and made with care, from our Vegan Cheese & Tomato to our Cauliflower Wings.
Safe ordering tips for pizza lovers with allergies
If you’re ordering a pizza from Papa Johns and you have an allergy or intolerance, here are some handy tips to help you order your favourites as safely as possible.
1. Always consult our allergen guide first
Our Allergen & Nutritional Information Guide is your best friend when it comes to knowing exactly what's in our dishes. It includes ingredient-level detail across bases, toppings, sides, and desserts, helping you make informed choices before ordering.
2. Be cautious with wheat-free or vegan items if you have serious allergies
Even when an ingredient doesn’t contain a specific allergen, cross-contact may still occur during preparation. You know your allergies better than anyone, so be sure to check our allergen information carefully and consider what feels safest for your individual needs before ordering.
3. Check desserts carefully
Some products, including cookies and ice cream, may be produced in factories that also handle nuts. So, if you have a serious nut allergy, we’d recommend checking our Allergen & Nutritional Information Guide when trying a new sweet treat from our menu treat for the first time.
4. Understand that “allergy free pizza” cannot be guaranteed
Due to our preparation methods and shared environments, no menu item can be guaranteed completely allergen-free.
Making pizza more accessible for everyone
Food allergies and intolerances can make ordering out feel stressful, but having trusted allergen information can help you feel more in control.
This Allergy Awareness Week and beyond, we’re committed to supporting our customers by providing clear allergen resources and flexible options, while encouraging everyone with allergies or dietary requirements to review our guidance carefully before ordering.
Whether you’re searching for gluten-free pizza, exploring wheat-free pizza alternatives, or checking the Papa Johns pizza allergy menu, we’re here to help you make the choice that works best for you.
