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Terms and Conditions

Papa John's offers a Free Delivery service to many urban areas throughout England, Scotland and Wales. Each store has a limited delivery area. If you are not in one of our delivery areas, a message will appear on-screen notifying you. Some stores hours of business are shorter due to local trading restrictions.

Payment

Our delivery drivers only carry up to £10 in change, payment must be in £ sterling.

We accept the following forms of payment:

  • Cash
  • PayPal
  • Credit / Charge cards: Visa and Mastercard are accepted
  • Debit Cards, such as Delta or Switch are accepted

When payment is available by cheque you will be required to show a valid cheque guarantee card to the delivery person. Please check with your local store who cheques should be made payable to.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.

In the event of Papa John's needing to issue a refund we will endeavour to credit your account within 7 - 10 working days.

Payment methods may vary from store to store.

When ordering online from a mobile handset, payment by Credit or Debit Card is required if it is your first order with www.papajohns.co.uk. If you have an existing account setup with us then you will be able to pay by any method for your selected store.

Ordering & Cancellation of orders

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent.

Amendments to the order or delivery time can be made no later than 45 mins prior to the start of the delivery window booked.

Amendments to the content of your order can be made up to 45 minutes before the delivery window begins. Amends to the order must be made by phoning the store direct. Your initial payment will be cancelled and a new payment raised.

The delivery time slot may be altered up to 45 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.

Orders may be cancelled in full up to 45 minutes before the start of the delivery window selected. We will endeavour to issue a refund to your credit card account within 7-10 working days.

Cancellations within 45 minutes of the start of the delivery window will be charged in full.

Products

Side orders are subject to availability. In most cases, your local Papa John's store manager will offer an alternative for any out-of-stock item.

Although every care is taken, some products may contain nuts. The Desserts and Ice Cream sold by Papa John's stores may contain nut derivatives.

Although great care has been taken to remove all bones from chicken and ham, some may remain.

Sides, drinks and desserts are only delivered with a pizza.

Minimum order value

Minimum order value applies for delivery. The minimum order value may vary per store. You will be notified when you reach the basket if your order is below the minimum value.

Delivery and collection times

Our goal is to provide the best pizza delivery service in the market which includes an excellent reputation for on-time delivery i.e. delivering pizza at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.

Collection orders are ready in store within 15 minutes

Latest Order Time

Due to licensing laws, we are unable to accept orders for either delivery or collection less than 20 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the store and speak to the duty manager.

Trade Marks & Copyright

All content included on this interactive service, such as text, graphics, button icons, images and software, is the property of Papa John's (GB) Ltd, a subsidiary of Papa John's International Inc. and is protected by UK and European copyright laws.

The content and software on this interactive service may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited.

Papa John's, Papa John's Pizza, and the Papa John's Pizza modular logo are registered trademarks of Papa John's Inc in the United States and other countries. Other Papa John's Pizza graphics, logos and trade names are trademarks of Papa John's Inc. Papa John's trademarks may not be used in connection with any product or service that is not affiliated with Papa John's in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Papa John's Pizza.

Pepsi, Diet Pepsi, Pepsi Max, 7UP Free and Mountain Dew are registered trademarks of PEPSICO INC. Tango and Drench are registered trademarks of Britvic Soft Drinks Limited. All rights reserved.

Product Imagery

All images used are for illustrative purposes only. Individual features such as ingredients, colour and other food / drink items may vary. All images are intended to give a general indication of the finished product only and should not be used for purchase purposes. Please refer to product description for details of specific products. All images are not intended to form any part of any contract.

Privacy Statement

Our privacy statement can be viewed here or from the link at the bottom of this page.

Online Offer Terms and Conditions

Any errors or omissions in the wording of an offer will not change the actual intended offer and cannot be redeemed.

£10 off when you spend £25 or more online

  • Offer entitles customer £10 off when you spend £25 or more online
  • Drinks and Ben & Jerry's ice cream are excluded from qualifying spend
  • Available online only
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Products added as part of this offer cannot be used in conjunction with any other offers or Double Ups
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Valid until 21st May 2017

Large Pizza £9.99

  • Offer entitles customer to any Large Pizza for £9.99
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • Includes CYO with up to 4 toppings, any further toppings will be charged at full menu price
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Product added as part of this offer cannot be used in conjunction with any other offer
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Offer can be withdrawn without notice
  • Valid until 29th May 2017

Lighter Nights Summer Bites £7.99

  • Offer entitles customer to 1 portion of Chicken Wings (choose 1 flavour), 1 portion of Potato Wedges and 1 portion of Corn on the Cob for £7.99
  • Pizza purchase required
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Valid until 16th July 2017

Large Pizza £8.99 (collection)

  • Offer entitles customer to any Large Pizza for £8.99
  • Collection only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Product added as part of this offer cannot be used in conjunction with any other offer
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Offer can be withdrawn without notice

Third off Thursdays

  • Third off Thursdays
  • Get a third off your online order
  • Available online only to registered Papa Rewards customers
  • Sign in or register to claim
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Excludes drinks and Ben & Jerry’s ice cream
  • Valid Thursdays only

Smoke & Fire £8.99

  • Get one portion of Chicken Poppers (choose 1 flavour) and two portions of Chicken Wings (choose two flavours)
  • Pizza purchase required
  • Products added as part of this offer cannot be used in conjunction with any other offer or Double Ups
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Offer can be withdrawn without notice

25% off when you spend £25 or more online

  • Offer entitles the customer to get 25% off their order when they spend £25 or more
  • Available online only
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • This offer is not available in conjunction with any other offers
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Offer can be withdrawn without notice

33% off Pizzas Online

  • Offer entitles a customer to 33% off the value of all pizzas in their order
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • This offer is not available in conjunction with any other offers
  • This offer is not available in-store
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Ultimate Sidekicks £6

  • Get a Large Drink, Potato Wedges and Garlic Pizza Sticks for £6
  • Order must contain a Pizza
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Products added as part of this offer cannot be used in conjunction with any other offer or Double Ups
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Offer can be withdrawn without notice

Small Cheese & Tomato Pizza plus 2 toppings £3.99 (Collected)

  • Offer entitles the customer to a Small Cheese & Tomato Pizza and 2 toppings for £3.99
  • Collection only
  • Offer available 11am – 3pm subject to store opening times
  • Available in participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Not available in conjunction with any other offers or discounts

Large Pizza for £6.99

  • Offer entitles the customer to any Large Pizza for £6.99
  • Includes create your own with up to four toppings
  • Any additional toppings added will be charged at menu price
  • Large Pizzas only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • This offer is not available in conjunction with any other offers
  • Offer available in participating stores only
  • Available online only
  • Available for Collection Orders only
  • Half and half pizzas cannot be used with this offer online
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Large Pizza for £8.99

  • Offer entitles the customer to any Large Pizza for £8.99
  • Includes create your own with up to four toppings
  • Any additional toppings added will be charged at menu price
  • Large Pizzas only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • This offer is not available in conjunction with any other offers
  • Offer available in participating stores only
  • Available online only
  • Half and half pizzas cannot be used with this offer online
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Any Size Pizza £11.99 (Collection)

  • Offer entitles the customer to any size pizza for £11.99
  • Collection only
  • Includes create your own with up to four toppings
  • Any additional toppings added will be charged at menu price
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered and £2 for each Deep Pan pizza.
  • Half and half pizzas cannot be used with this offer online
  • This offer is not available in conjunction with any other offers
  • Offer can be withdrawn without notice
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Two for Tuesday

  • Offer entitles the customer to buy any pizza and get one up to the same size and value free
  • Excludes small pizzas
  • Available Tuesday only
  • This offer is not available in conjunction with any other offers
  • Valid in participating stores only
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Buy One Get One Free (Collection)

  • Buy one pizza and get another up to the same size and value free
  • Excludes small pizzas
  • 7 days a week
  • Not available in conjunction with any other offers or discounts
  • Valid until 23rd September 2016
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Double Papa Reward points when you spend £20 or more online

  • Get Double Papa Reward points when you spend £20 or more online
  • Valid on all orders placed between 02/02/17 and 05/02/17
  • Bonus points expire 23:59 on 02/05/17
  • Points will be added automatically to qualifying orders once the order is delivered or collected
  • Participating stores only

Local Online Offers

4 Share Meal Deal

  • Get 2 medium pizzas, garlic pizza sticks, potato wedges and a large drink for £19.99
  • Add £2.50 for each Stuffed Crust pizza
  • Includes CYO up to 4 toppings, and further toppings will be charged at full menu price
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Family Meal Deal

  • Offer entitles customer to two large pizzas, two sides and a large drink for £24.99
  • Includes CYO up to 4 toppings, and further toppings will be charged at full menu price
  • Add £2.50 for each stuffed crust
  • Offer excludes Variety Combo sides
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Lunchtime Deal

  • Offer entitles customer to one small Cheese and Tomato pizza with two toppings, potato wedges and a small drink for £4.99
  • Offer valid Mon-Fri until 3pm only
  • Collection only
  • Excludes stuffed crust
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

50% off £40

  • Offer entitles customer to 50% off their total order value when spend is £40 or more.
  • Minimum spend does not include any products that already have a discount applied to them
  • Ice creams are excluded from qualifying spend
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Three XXL pizzas for £30

  • Offer entitles customer to three XXL pizzas for £30
  • Includes CYO up to 4 toppings, and further toppings will be charged at full menu price
  • Add £2.50 for each stuffed crust
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Large Pizza £7.99

  • Offer entitles customer to any large pizza for £7.99
  • Offer available on collection orders only
  • Includes CYO up to 4 toppings, and further toppings will be charged at full menu price
  • Add £2.50 for stuffed crust
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Large Pizza £9.99

  • Offer entitles customer to any large pizza for £9.99
  • Add £2.50 for stuffed crust
  • Includes CYO up to 4 toppings, and further toppings will be charged at full menu price
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Buy One Get One Free

  • Buy one pizza and get another up to the same size and value free
  • Excludes smalls
  • Minimum spend for delivery applies and may vary with store location. You will be advised of the Minimum spend when selecting your store
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Stuffed Crust

  • Available in Medium, Large and XXL only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered

App Exclusive Deals

Earn 2 bonus points with Giant Choc Chip Cookie

  • Customers must opt in via the Papa John's app to be able to access the offer
  • Offer entitles customer to receive 2 extra Papa Rewards points when they buy Giant Choc Chip Cookie
  • Offer can only be used once per order
  • Available online only

Double Ups

  • Customers are entitled to a double portion of a selected side at a specified price
  • Prices vary between different Papa John’s outlets
  • Subject to availability
  • Not available in conjunction with other offers
  • Available on selected products only
  • Not available to qualify as part of qualifying spend in conjunction with other offers
  • Side orders are only delivered when purchased with a pizza
  • Available at participating stores only
  • Offer can be withdraw without notice

Papa Rewards

  • Important Notice: As of the 15th June 2017, the terms and conditions related to Papa Rewards will be changing. From this date any delivery orders that contain a Free item, including a Free Large pizza, will be required to meet the minimum order value for delivery. The minimum order for delivery may vary with store location. You will be advised of the Minimum spend when selecting your store.

Papa Reward Points

  • Points are only rewarded to users who have registered to Papa Rewards
  • Points are only rewarded to new users if registration is completed before placing an order
  • Points can only be be earned on non-cash orders. To earn Papa Rewards points, you must pay by Credit / Debit Card, Paypal or Pingit & Pay by Bank app
  • The more users order online, the more reward points earned

Points allocation and expiry:

  • Earn 1 Papa Rewards Point for every £4 you spend on all non-cash orders, including VAT on every purchase from your papajohns.co.uk account
  • Points you earn on an order will only be allocated when the order has been confirmed (delivered or collected)
  • For future orders, Papa Rewards Points will not become available until the order has been delivered or collected
  • Points will expire 3 months after the customers last order date

Papa Rewards FREE products:

  • When claiming a FREE side, drink or dessert as part of a delivery order the minimum order value applies.
  • Papa Rewards points can be used for online transactions only
  • Papa Rewards FREE Products can be used alongside selected promotional offers
  • The Papa Rewards buttons will be disabled on the menu and checkout if a user does not have enough points to add a FREE Papa Rewards product
  • Points can be spent on pizza, selected: sides, desserts and drinks. The FREE Papa Rewards products can be redeemed any time users have accumulated the following points:
    • 8 Points – Garlic Pizza Sticks, Garlic Knots, Potato Wedges, Cinnamon Knots, Large Drink
    • 12 Points – Garlic Cheese Sticks, Cheesy Jalapeno Bites, Chicken Wings, Chicken Poppers, Double Chocolate Brownie, Giant Choc Chip Cookie
    • 25 Points – Large Pizza
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • As many FREE Papa Rewards products can be redeemed in a single transaction as long as the user has points available
  • FREE products are subject to availability
  • Papa John’s reserves the right to change the required points values or products available
  • From time to time we Papa John’s will offer products for other points values to Papa Rewards members, but you must opt-in to receive promotional and marketing emails from Papa John's
  • Papa Rewards points can be used for online transactions only
  • Papa Rewards FREE Products can be used alongside selected promotional offers
  • The Papa Rewards buttons will be disabled on the menu and checkout if a user does not have enough points to add a FREE Papa Rewards product

Delivery Charges and Minimum Order Value

  • All orders that contain a FREE product must contain a pizza
  • When claiming a FREE side, drink or dessert as part of a delivery order a minimum order value applies.
  • When claiming a FREE pizza as part of a delivery order, a £3 delivery charge will apply if the total basket value is under the minimum spend .
  • Customers will be notified & asked at checkout to accept the delivery charge prior to placing the order

Complete Savings FAQs

What is Complete Savings?

    Complete Savings is a cashback membership programme ideal for people who shop online regularly. Members of Complete Savings can access many gift card discounts and cashback deals from hundreds of online retailers and service providers.

    You may be offered the chance to join the Complete Savings cashback programme after ordering food through the Papa Johns website.

    For people who shop online regularly, this can equate to savings of hundreds of pounds each year!

    As a Complete Savings member, you can claim a welcome reward and ongoing cashback bonuses each month. You can also get 10% cashback at over 650 online shops, and discount of up to 20% on popular gift cards through the Complete Savings site.

    After the first 30 days of membership you will be charged a regular monthly fee. Members can cancel or discuss their membership at any time.

  • Call 0800 389 6960 (free from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm
  • Email customerservice@completesavings.co.uk any time
  • You can also complete this online Complete Savings contact form
  • You can find more information at www.completesavings.co.uk
  • What is wly*completesave.co.uk?

      The text wly*completesave.co.uk will appear on your bank statement if you are a member of the Complete Savings online cashback programme. You may have been offered the chance to join after ordering food through PapaJohns.co.uk. After the first 30 days of membership you will be charged a regular monthly fee. You can cancel your membership at any time.

      Members of Complete Savings have access to cashback offers at hundreds of online retailers. On top of this, you can get up to 20% off popular gift cards and you can claim a member cashback bonus each month when you shop online.

    How can I contact Complete Savings?

      If you have any questions about Complete Savings, it’s best to contact the customer service team directly rather than the Papa Johns customer service team.

    • Call: 0800 389 6960 (free from UK landlines), Monday to Friday 8am-8pm and Saturday 9am-4pm