Papa John’s Rolls Out New Customer Satisfaction Programme

Leading pizza franchise, Papa John’s has rolled out a new customer satisfaction programme called ‘Papa Talk’.  With the aim of providing even better service, the pizza giant now invites customers to rate the Company’s service instantly by email or a sticker on top of their pizza box.

“The survey is quick and simple and customers are incentivised to rate various aspects of their purchase from one to five,” explains Phil Gaffer, QFP and sales and business development manager, Papa John’s.  “There is also the chance to leave comments about anything they particularly liked or disliked about their experience.  From a store franchise owner’s point of view this feedback is invaluable. Franchisees can monitor reviews live and on-the-go through an App to ensure everything is on track, but it also means if anything has gone wrong, it can be fixed straight-away.


“As Papa John’s continues to grow, our whole focus is on being better,” continues Gaffer.  “As franchisors we support franchisees to provide a superior product, better customer service and achieve this by developing and implementing a better overall franchising experience. Papa John’s investment in Papa Talk represents a further example of our commitment to re-invest into the brand.  For our franchisees, Papa Talk holds the key to ensuring customers keep coming back for more and place orders more frequently, which will in-turn help increase profits and drive sales.”


Papa John’s is actively recruiting for more enthusiastic franchisees hungry to join the team.

As one of the largest pizza companies in the world, Papa John’s has opportunities for franchisees throughout the UK.  Help is provided with location selection and full turn-key opening of stores.  As a franchise, the Company supplies all the assistance needed to get your successful Papa John’s up and running.

For further information please visit: