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Terms and Conditions

Papa John's offers a Free Delivery service to many urban areas throughout England, Scotland and Wales. Each store has a limited delivery area. If you are not in one of our delivery areas, a message will appear on-screen notifying you. Some stores hours of business are shorter due to local trading restrictions.

Payment

Our delivery drivers only carry up to £10 in change, payment must be in £ sterling.

We accept the following forms of payment:

  • Cash
  • Credit / Charge cards: Visa and Mastercard are accepted
  • Debit Cards, such as Delta or Switch are accepted.

When payment is available by cheque you will be required to show a valid cheque guarantee card to the delivery person. Please check with your local store who cheques should be made payable to.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.

In the event of Papa John's needing to issue a refund we will endeavour to credit your account within 7 - 10 working days.

Payment methods may vary from store to store.

When ordering online from a mobile handset, payment by Credit or Debit Card is required if it is your first order with www.papajohns.co.uk. If you have an existing account setup with us then you will be able to pay by any method for your selected store.

Ordering & Cancellation of orders

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent.

Amendments to the order or delivery time can be made no later than 45 mins prior to the start of the delivery window booked.

Amendments to the content of your order can be made up to 45 minutes before the delivery window begins. Amends to the order must be made by phoning the store direct. Your initial payment will be cancelled and a new payment raised.

The delivery time slot may be altered up to 45 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.

Orders may be cancelled in full up to 45 minutes before the start of the delivery window selected. We will endeavour to issue a refund to your credit card account within 7-10 working days.

Cancellations within 45 minutes of the start of the delivery window will be charged in full.

Products

Side orders are subject to availability. In most cases, your local Papa John's store manager will offer an alternative for any out-of-stock item.

Although every care is taken, some products may contain nuts. The Desserts, Ice Cream and Ham sold by Papa John's stores may contain nut derivatives.

Although great care has been taken to remove all bones from chicken and ham, some may remain.

Sides, drinks and desserts are only delivered with a pizza.

Minimum order value

Minimum order value of £10.99 applies. The minimum order value of £10.99 is the same for all stores, you will be notified when you reach the basket if your order is below the minimum value.

Delivery and collection times

Our goal is to provide the best pizza delivery service in the market which includes an excellent reputation for on-time delivery i.e. delivering pizza at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.

Collection orders are ready in store within 15 minutes

Latest Order Time

Due to licensing laws, we are unable to accept orders for either delivery or collection less than 20 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the store and speak to the duty manager.

Trade Marks & Copyright

All content included on this interactive service, such as text, graphics, button icons, images and software, is the property of Papa John's (GB) Ltd, a subsidiary of Papa John's International Inc. and is protected by UK and European copyright laws.

The content and software on this interactive service may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited.

Papa John's, Papa John's Pizza, and the Papa John's Pizza modular logo are registered trademarks of Papa John's Inc in the United States and other countries. Other Papa John's Pizza graphics, logos and trade names are trademarks of Papa John's Inc. Papa John's trademarks may not be used in connection with any product or service that is not affiliated with Papa John's in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Papa John's Pizza.

Pepsi, Diet Pepsi, Pepsi Max, 7UP Free and Mountain Dew are registered trademarks of PEPSICO INC. Tango and Drench are registered trademarks of Britvic Soft Drinks Limited. All rights reserved.

Product Imagery

All images used are for illustrative purposes only. Individual features such as ingredients, colour and other food / drink items may vary. All images are intended to give a general indication of the finished product only and should not be used for purchase purposes. Please refer to product description for details of specific products. All images are not intended to form any part of any contract.

Privacy Statement

Our privacy statement can be viewed here or from the link at the bottom of this page.

Online Offer Terms and Conditions

One, Two, FREE

  • Code AAPJMIDWK must be entered in our basket to claim the offer
  • Offer entitles the customer to get two free items from Sides, Desserts or Drinks when purchasing any Large or XXL Pizza
  • Minimum order value £10.99
  • Excludes Variety Combos and Ben & Jerry’s Ice Cream
  • Available online only
  • This offer is not available in conjunction with any other offers
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • Valid until 4th January 2015

25% off when you spend £25 or over

  • Code PJFES25OFF must be entered in our basket to claim the offer
  • Offer entitles the customer to 25% off their total order value when they spend £25 or more
  • This offer is not available in conjunction with any other offers
  • Available online only
  • Minimum order value £10.99
  • Offer can be withdrawn without notice

4 Share Meal Deal

  • Code AAPJMEAL1 must be entered in our basket to claim the offer
  • Offer entitles the customer to get 2 medium pizzas, garlic pizza sticks, potato wedges and a Large drink for £19.99
  • Includes create your own with up to four toppings
  • This offer is not available in conjunction with any other offers
  • Offer can be withdrawn without notice

Any Size Pizza £9.99 Collected

  • Promotional code AAPJAPASCOL must be entered into our basket to claim the offer
  • Offer entitles the customer to any size pizza for £9.99
  • Collection only
  • Includes create your own with up to four toppings
  • Any additional toppings added will be charged at menu price
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • Half and half pizzas cannot be used with this offer online
  • This offer is not available in conjunction with any other offers
  • Offer can be withdrawn without notice

33% off Pizzas for First Time Online Customers

  • Code AALDN33 must be entered in our basket to claim the offer
  • Offer entitles a new customer to 33% off the value of all pizzas in their order when they place their first order with papajohns.co.uk
  • One offer per household
  • Minimum order value £10.99
  • This offer is not available in conjunction with any other offers
  • This offer is not available in-store
  • Offer can be withdrawn without notice

Two for Tuesday

  • Offer entitles the customer to buy any pizza and get one up to the same size and value free
  • Excludes small pizzas
  • Code AAPJTFT must be entered in our basket to claim the offer
  • Available Tuesday only
  • This offer is not available in conjunction with any other offers
  • Offer can be withdrawn without notice

Large Pizza for £8.99

  • Promotional code must be entered into our basket to claim the offer
  • Offer entitles the customer to any Large Pizza for £8.99
  • Includes create your own with up to four toppings
  • Any additional toppings added will be charged at menu price
  • Large Pizzas only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • This offer is not available in conjunction with any other offers
  • Offer available in participating stores only
  • Available online only
  • Half and half pizzas cannot be used with this offer online
  • Minimum order value £10.99 may apply
  • Offer can be withdrawn without notice

Large Pizza for £6.99

  • Promotional code must be entered into our basket to claim the offer
  • Offer entitles the customer to any Large Pizza for £6.99
  • Includes create your own with up to four toppings
  • Any additional toppings added will be charged at menu price
  • Large Pizzas only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • This offer is not available in conjunction with any other offers
  • Offer available in participating stores only
  • Available online only
  • Available for Collection Orders only
  • Half and half pizzas cannot be used with this offer online
  • Minimum order value £10.99 may apply
  • Offer can be withdrawn without notice

£10 off when you spend £25 or over

  • Offer entitles the customer to get £10 off when they spend £25 or more
  • Code LSMOFF25 must be entered in our basket to claim the offer
  • This offer is not available in conjunction with any other offers
  • Minimum spend excludes Ben & Jerry's and all drinks
  • Offer valid until 4th January 2015
  • Offer available at selected stores only

Tesco Clubcard discount

  • This offer entitles the customer up to £20 worth of food when ordering through www.papajohns.co.uk
  • Any ice cream or drinks products which are in your basket will not be included in the discount
  • Each token code is valid for £20 to spend at Papa John’s
  • Only one £20 code can be used per order
  • The offer code can be used as full or part payment for food. The code cannot be exchanged for cash and no change is given and is not transferable
  • Not available in conjunction with any other offers or discounts and only one code can be used per order
  • This offer is available online only and not available in store
  • Not available in Papa John’s stores in Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, on campus stores and Ireland

£10 off when you spend £25 or more

  • Offer entitles the customer to get £10 off when they spend £25 or more
  • Code AAPJOFF25 must be entered in our basket to claim the offer
  • This offer is not available in conjunction with any other offers
  • Ice cream and drinks are excluded from qualifying spend
  • Available online only
  • Offer available in participating stores only
  • Offer can be withdrawn without notice
  • Offer expires 31st December 2014

£10 off when you spend £25 or more

  • Offer entitles the customer to get £10 off when they spend £30 or more
  • Offer available for Papa Rewards members only
  • Code AAPJ1030 must be entered in our basket to claim the offer
  • This offer is not available in conjunction with any other offers
  • Ice cream and drinks are excluded from qualifying spend
  • Available online only
  • Offer available in participating stores only
  • Offer can be withdrawn without notice
  • Offer expires 21st December 2014

Stuffed Crust

  • Available in Medium, Large and XXL only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered

Papa Rewards

Papa Reward Points

  • Points are only rewarded to users who have registered to Papa Rewards
  • Points are only rewarded to new users if registration is completed within 24hrs of the transaction on papajohns.co.uk
  • The more users order online, the more reward points earned

Points are rewarded as follows:

  • Earn 1 Papa Rewards Point for every £4 you spend, including VAT on every purchase from your papajohns.co.uk account
  • Points you earn on an order will only be allocated when the order has been confirmed
  • You are eligible for a FREE large pizza when you have earned 25 Papa Rewards points
  • Look for other special offers for Papa Rewards members throughout the year, but you must opt-in to receive promotional and marketing emails from Papa John's

Papa Rewards FREE products:

  • The FREE Papa Rewards products can be redeemed any time users have accumulated 25 Rewards Points
  • As many FREE Papa Rewards products can be redeemed in a single transaction as long as the user has points available
  • Subject to availability
  • For future orders, Papa Rewards Points will not become available until the order has been delivered
  • Papa Rewards points will expire within 6 months of being earned
  • Papa Rewards points can be used for online transactions only
  • Papa Rewards FREE Products can be used alongside selected promotional offers
  • There is no minimum order value but there will be a charge for delivery
  • The Papa Rewards buttons will be disabled at checkout if a user does not have enough points to add a FREE Papa Rewards product
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered

Double Point promotions:

  • During Double Point promotions, you will be able to earn 2x Papa Rewards Points for every £4 you spend, including VAT on every purchase from your papajohns.co.uk
  • Double points earned on an order will only be allocated when the order has been confirmed
  • Double Point promotions are only run during set promotional periods. If an order is placed outside of this promotional period, the standard points per £4 will be awarded

Delivery charge:

  • £3 delivery charge applies if no other product ordered
  • Customers will be notified & asked at checkout to accept the delivery charge prior to placing the order

Student Promotions

Pasadena Trip

    1. UK residents only
    2. The Promotion closes at 23.59 on 9th December 2014
    3. There will be one winner who will receive 2 tickets for the 7 night stay in Pasadena at the Courtyard by Marriot and flights for two to Los Angeles
    4. Some blackout dates may apply including December 25, 2014-January 6, 2015 and February 18/25, 2015 or if the hotel is fully occupied. Travel arrangements must be made with the Pasadena Convention & Visitors Bureau.
    5. The winner will be notified on e-mail by 23rd December 2014 using the e-mail address given at point of entry.
    6. The promoter will use reasonable endeavours to contact the winners using the contact details supplied upon entry to the promotion. If a winner does not respond within 14 days of the first notification, then the winner forfeits the right to claim the prize and the promoter will issue to the prize to another winner selected as a backup at the time of the original draw.
    7. The winner agrees to take part for free in any publicity for the Promotion as requested by the Promoter.
    8. Papa John’s and Warner Bros. do not accept any liability for health, wellbeing or personal possessions during this trip.
    9. The Promoter reserves the right to cancel, amend, terminate or temporarily suspend this competition at any time with no liability to any entrant or any third party.
    10. Entrants hereby release Facebook of all liability that can be excluded under English law
    11. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.

Shopper Discounts & Rewards FAQs

What is Shopper Discounts & Rewards?

    You may be offered the chance to join the Shopper Discounts & Rewards programme after you complete an online purchase at Papa John’s.

    Shopper Discounts & Rewards is an online membership programme that offers members access to a wealth of discounts and cashback opportunities from top name retailers and service providers.

    As a Shopper Discounts & Rewards member, you can claim an initial cashback reward and monthly bonuses. You can earn 10% cashback at over 650 online stores and get up to 20% off popular gift cards.

    For people who shop online regularly, this can equate to savings of hundreds of pounds each year!

    The first 30 days of membership are free so that you can try the programme, after which there is a monthly fee. You can cancel your membership at any time.

    It’s easy to contact Shopper Discounts & Rewards if you have any questions regarding your membership.

What is shopperdisc.co.uk?

    The text shopperdisc.co.uk will appear on your bank statement if you are a member of the Shopper Discounts & Rewards programme. Membership is free for the first 30 days, after which there is a monthly fee.

    As a Shopper Discounts & Rewards member, you have access to cashback deals at over 650 online retailers. On top of this, you get up to 20% off gift cards and you can claim a monthly membership bonus when you shop online.

    You’re free to cancel your membership at any time, so feel free to get in touch with any questions.

How do I contact Shopper Discounts & Rewards?

    You can contact Shopper Discounts & Rewards if you have any questions regarding your membership; the dedicated Shopper Discounts & Rewards customer service team is ready to help with all member enquiries.

    The contact details for the Shopper Discounts & Rewards customer service team are:

My Time Rewards FAQs

What is My Time Rewards?

    My Time Rewards is an online leisure savings programme which is offered to customers after making a purchase through Papa John’s.

    As a member of My Time Rewards, you can claim a welcome reward and a monthly member reward. You can also earn 10% cashback on travel, car hire, health & beauty, and more. Plus get £20 cashback when you join Gourmet Society, earn 20% cashback at Ticketmaster and get a free online CoachClub health and fitness subscription.

    The first 30 days of membership are free so that you can try out the programme, after which there is a membership fee. You can cancel your membership at any time.

How do I contact My Time Rewards?

    The My Time Rewards customer service team is there to help with all member enquiries. You can contact them in a number of ways:

    Call: 0800 731 9936 (free from UK landlines) Mon to Fri 8am-8pm and Sat 9am-4pm