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Terms and Conditions

Papa John's offers a Free Delivery service to many urban areas throughout England, Scotland and Wales. Each store has a limited delivery area. If you are not in one of our delivery areas, a message will appear on-screen notifying you. Some stores hours of business are shorter due to local trading restrictions.

Payment

Our delivery drivers only carry up to £10 in change, payment must be in £ sterling.

We accept the following forms of payment:

  • Cash
  • PayPal
  • Credit / Charge cards: Visa and Mastercard are accepted
  • Debit Cards, such as Delta or Switch are accepted

When payment is available by cheque you will be required to show a valid cheque guarantee card to the delivery person. Please check with your local store who cheques should be made payable to.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.

In the event of Papa John's needing to issue a refund we will endeavour to credit your account within 7 - 10 working days.

Payment methods may vary from store to store.

When ordering online from a mobile handset, payment by Credit or Debit Card is required if it is your first order with www.papajohns.co.uk. If you have an existing account setup with us then you will be able to pay by any method for your selected store.

Ordering & Cancellation of orders

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent.

Amendments to the order or delivery time can be made no later than 45 mins prior to the start of the delivery window booked.

Amendments to the content of your order can be made up to 45 minutes before the delivery window begins. Amends to the order must be made by phoning the store direct. Your initial payment will be cancelled and a new payment raised.

The delivery time slot may be altered up to 45 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.

Orders may be cancelled in full up to 45 minutes before the start of the delivery window selected. We will endeavour to issue a refund to your credit card account within 7-10 working days.

Cancellations within 45 minutes of the start of the delivery window will be charged in full.

Products

Side orders are subject to availability. In most cases, your local Papa John's store manager will offer an alternative for any out-of-stock item.

Although every care is taken, some products may contain nuts. The Desserts and Ice Cream sold by Papa John's stores may contain nut derivatives.

Although great care has been taken to remove all bones from chicken and ham, some may remain.

Sides, drinks and desserts are only delivered with a pizza.

Minimum order value

Minimum order value of £10.99 applies for delivery. The minimum order value of £10.99 is the same for all stores, you will be notified when you reach the basket if your order is below the minimum value.

Delivery and collection times

Our goal is to provide the best pizza delivery service in the market which includes an excellent reputation for on-time delivery i.e. delivering pizza at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.

Collection orders are ready in store within 15 minutes

Latest Order Time

Due to licensing laws, we are unable to accept orders for either delivery or collection less than 20 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the store and speak to the duty manager.

Trade Marks & Copyright

All content included on this interactive service, such as text, graphics, button icons, images and software, is the property of Papa John's (GB) Ltd, a subsidiary of Papa John's International Inc. and is protected by UK and European copyright laws.

The content and software on this interactive service may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited.

Papa John's, Papa John's Pizza, and the Papa John's Pizza modular logo are registered trademarks of Papa John's Inc in the United States and other countries. Other Papa John's Pizza graphics, logos and trade names are trademarks of Papa John's Inc. Papa John's trademarks may not be used in connection with any product or service that is not affiliated with Papa John's in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Papa John's Pizza.

Pepsi, Diet Pepsi, Pepsi Max, 7UP Free and Mountain Dew are registered trademarks of PEPSICO INC. Tango and Drench are registered trademarks of Britvic Soft Drinks Limited. All rights reserved.

Product Imagery

All images used are for illustrative purposes only. Individual features such as ingredients, colour and other food / drink items may vary. All images are intended to give a general indication of the finished product only and should not be used for purchase purposes. Please refer to product description for details of specific products. All images are not intended to form any part of any contract.

Privacy Statement

Our privacy statement can be viewed here or from the link at the bottom of this page.

Online Offer Terms and Conditions

Any errors or omissions in the wording of an offer will not change the actual intended offer and cannot be redeemed.

£10 off when you spend £25 or more

  • Offer entitles customer to £10 off order when you spend £25 or more
  • Ben & Jerry’s and Drinks are excluded
  • Minimum spend for delivery £10.99
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Offer can be withdrawn without notice
  • Valid until 5th November 2016

XXL Pizza £12.99

  • Offer entitles customer to any XXL Pizza for £12.99
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • Includes CYO with up to 4 toppings, any further toppings will be charged at full menu price
  • Minimum spend for delivery £10.99
  • Product added as part of this offer cannot be used in conjunction with any other offer
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Offer can be withdrawn without notice
  • Valid until 6th November 2016

NFL 50 for 50 – 50% off Pizzas when you spend £15

  • The offer can only be redeemed in accordance with the offer terms, as follows:
  • Offer entitles a customer to 50% off the value of all pizzas in their order when they spend £15 or more
  • Minimum spend for delivery £10.99
  • The offer will be available if more than 50 points are scored in any Sunday NFL game. Offer is available for until the end of the Monday after 50 points were scored
  • Not available in conjunction with any other offers or discounts
  • Available online only
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • All entrants agree to release the National Football League and its member professional football clubs, NFL Ventures, Inc., NFL Ventures, L.P., and each of their respective direct and indirect subsidiaries, affiliates, shareholders, members, partners, and each of their respective officers, directors, agents, representatives and employees (collectively, the “NFL Entities”) from and against any injuries, losses, damages, claims, actions, and liabilities of any kind resulting or arising from participation in the Contest and/or acceptance, possession, use, misuse or nonuse of any prize (including any travel or travel-related activity).

£10 off when you spend £30 or more

  • Offer entitles customer to £10 off order when you spend £30 or more
  • Ben & Jerry’s and SNOG Frozen Yogurt are excluded
  • Minimum spend for delivery £10.99
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Offer can be withdrawn without notice
  • Valid until 27th November 2016

Signature Chicken Sharer £8.99

  • Get one portion of Chicken Poppers and two portions of Chicken Wings – choose from BBQ, Sweet BBQ, Plain Roasted & Hot Buffalo
  • Pizza purchase required
  • Products added as part of this offer cannot be used in conjunction with any other offer or Double Ups
  • Minimum spend for delivery £10.99
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Offer can be withdrawn without notice

25% off when you spend £25 or more online

  • Offer entitles the customer to get 25% off their order when they spend £25 or more
  • Available online only
  • Minimum spend for delivery £10.99
  • This offer is not available in conjunction with any other offers
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Offer can be withdrawn without notice

33% off Pizzas Online

  • Offer entitles a customer to 33% off the value of all pizzas in their order
  • Minimum spend for delivery £10.99
  • This offer is not available in conjunction with any other offers
  • This offer is not available in-store
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

On the Side £6

  • Get a Large Drink, Potato Wedges and Garlic Pizza Sticks for £6
  • Order must contain a Pizza
  • Minimum spend for delivery £10.99
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Offer can be withdrawn without notice

Small Cheese & Tomato Pizza plus 2 toppings £3.99 (Collected)

  • Offer entitles the customer to a Small Cheese & Tomato Pizza and 2 toppings for £3.99
  • Collection only
  • Offer available 11am – 3pm subject to store opening times
  • Available in participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Not available in conjunction with any other offers or discounts

Large Pizza for £6.99

  • Offer entitles the customer to any Large Pizza for £6.99
  • Includes create your own with up to four toppings
  • Any additional toppings added will be charged at menu price
  • Large Pizzas only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • This offer is not available in conjunction with any other offers
  • Offer available in participating stores only
  • Available online only
  • Available for Collection Orders only
  • Half and half pizzas cannot be used with this offer online
  • Minimum order value for delivery £10.99 may apply
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Large Pizza for £8.99

  • Offer entitles the customer to any Large Pizza for £8.99
  • Includes create your own with up to four toppings
  • Any additional toppings added will be charged at menu price
  • Large Pizzas only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • This offer is not available in conjunction with any other offers
  • Offer available in participating stores only
  • Available online only
  • Half and half pizzas cannot be used with this offer online
  • Minimum order value for delivery £10.99 may apply
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Any Size Pizza £11.99 (Collection)

  • Offer entitles the customer to any size pizza for £11.99
  • Collection only
  • Includes create your own with up to four toppings
  • Any additional toppings added will be charged at menu price
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • Half and half pizzas cannot be used with this offer online
  • This offer is not available in conjunction with any other offers
  • Offer can be withdrawn without notice
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Two for Tuesday

  • Offer entitles the customer to buy any pizza and get one up to the same size and value free
  • Excludes small pizzas
  • Available Tuesday only
  • This offer is not available in conjunction with any other offers
  • Valid in participating stores only
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Buy One Get One Free (Collection)

  • Buy one pizza and get another up to the same size and value free
  • Excludes small pizzas
  • 7 days a week
  • Not available in conjunction with any other offers or discounts
  • Valid until 23rd September 2016
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Local Online Offers

4 Share Meal Deal

  • Get 2 medium pizzas, garlic pizza sticks, potato wedges and a large drink for £19.99
  • Add £2.50 for each Stuffed Crust pizza
  • Includes CYO up to 4 toppings, and further toppings will be charged at full menu price
  • Minimum spend for delivery £10.99
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Family Meal Deal

  • Offer entitles customer to two large pizzas, two sides and a large drink for £24.99
  • Includes CYO up to 4 toppings, and further toppings will be charged at full menu price
  • Add £2.50 for each stuffed crust
  • Offer excludes Variety Combo sides
  • Minimum spend for delivery £10.99
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Lunchtime Deal

  • Offer entitles customer to one small Cheese and Tomato pizza with two toppings, potato wedges and a small drink for £4.99
  • Offer valid Mon-Fri until 3pm only
  • Collection only
  • Excludes stuffed crust
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

50% off £40

  • Offer entitles customer to 50% off their total order value when spend is £40 or more.
  • Minimum spend does not include any products that already have a discount applied to them
  • Ice creams are excluded from qualifying spend
  • Minimum spend for delivery £10.99
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Three XXL pizzas for £30

  • Offer entitles customer to three XXL pizzas for £30
  • Includes CYO up to 4 toppings, and further toppings will be charged at full menu price
  • Add £2.50 for each stuffed crust
  • Minimum spend for delivery £10.99
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Large Pizza £7.99

  • Offer entitles customer to any large pizza for £7.99
  • Offer available on collection orders only
  • Includes CYO up to 4 toppings, and further toppings will be charged at full menu price
  • Add £2.50 for stuffed crust
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Large Pizza £9.99

  • Offer entitles customer to any large pizza for £9.99
  • Add £2.50 for stuffed crust
  • Includes CYO up to 4 toppings, and further toppings will be charged at full menu price
  • Minimum spend for delivery £10.99
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Buy One Get One Free

  • Buy one pizza and get another up to the same size and value free
  • Excludes smalls
  • Minimum spend for delivery £10.99
  • Not available in conjunction with any other offers or discounts
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland

Stuffed Crust

  • Available in Medium, Large and XXL only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered

App Exclusive Deals

Large Arabian Pulled Lamb Pizza £8.99

  • Customers must opt in via the Papa John's app to be able to access the offer
  • Offer entitles the customer to get a Large Arabian Pulled Lamb Pizza for £8.99
  • Add £2.50 for each Stuffed Crust pizza ordered
  • Includes CYO up to 4 toppings, and further toppings will be charged at full menu price
  • Minimum spend for delivery £10.99
  • Product added as part of this offer cannot be used in conjunction with any other offer
  • Offer available at participating stores only and excludes Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, Planet Ice, on campus stores and Ireland
  • Valid until 11th September 2016

Earn 2 bonus points with Giant Choc Chip Cookie

  • Customers must opt in via the Papa John's app to be able to access the offer
  • Offer entitles customer to receive 2 extra Papa Rewards points when they buy Giant Choc Chip Cookie
  • Offer can only be used once per order
  • Available online only

Double Ups

  • Customers are entitled to a double portion of a selected side at a specified price
  • Prices vary between different Papa John’s outlets
  • Subject to availability
  • Not available in conjunction with other offers
  • Available on selected products only
  • Not available to qualify as part of qualifying spend in conjunction with other offers
  • Side orders are only delivered when purchased with a pizza
  • Available at participating stores only
  • Offer can be withdraw without notice

Mountain Dew Terms and Conditions

  • The total prize pool comprises of 3 x XBOX One S consoles and 21 x Titanfall 2 games for Xbox One with a code to unlock in-game rewards via gamerhub.mountaindew.co.uk
  • Customers placing a completed online order at www.papajohns.co.uk with Papa John's (GB) Ltd during a specified period, which includes Mountain Dew 1L, will qualify for this promotion.
  • The promotion is valid from 7th November 2016 until 27th November 2016.
  • Offer can be withdrawn without notice.
  • Winner must be aged 18 or over.
  • Employees of PepsiCo International Limited and Papa John’s UK Ltd (the Promoter), or any company within the same group of companies as the Promoter, their agents or anyone professionally associated with the Promotion (Associates) and their immediate families are not allowed to enter.
  • By placing a completed order containing 1L Mountain Dew drink the entrant agrees to all terms and conditions regarding this promotion.
  • Available online only and not available in store.
  • Any third party entries or entries submitted by agents will not be accepted.
  • The winners of the Prizes will be drawn at random from the database of all the completed online orders placed each week during the qualifying period.
  • During each week of the qualifying period, 1 entrant will win an Xbox One S console with 1 x Titanfall 2 game & in-game reward code, and 6 entrants will win a copy of Titanfall 2 with a code for in-game rewards.
  • The winners will be the first 7 names drawn.
  • The promoter will use reasonable efforts to notify the winners by email within 5 working days of the draw.
  • The winner must respond to this email within 5 working days.
  • In the event the claim for the prize is not received by the promoter within 5 working days of such notification, the promoter reserves the right to withdraw prize entitlement and award the prize to a reserve selected at the same time as the original.
  • This process may be repeated as often as necessary.
  • The names and regions of the winners may be obtained after the date of the draw by sending a stamped self-addressed envelope detailing your request and the name of the Promotion to: PepsiCo International Limited, Building 4, Chiswick Park, 566 Chiswick High Road London W4 5YE within 3 months of the closing date.
  • Substitution or transfer of the Prize by the winner is not permitted.
  • The Promoter has the right to substitute a Prize of similar or greater value, at its sole discretion.
  • No cash or other alternative prize available, in whole or in part.
  • By entering this promotion, you agree to be contacted by us about future offers and promotions. Your data will not be passed on to any third party.
  • The Promoter will only use personal data in accordance with its Privacy Policy, which is available by clicking here www.papajohns.co.uk/content/privacy-statement.aspx
  • The Promoter is Papa John’s (GB) Ltd, subsidiary of Papa John’s International Inc., 11 Northfield Drive, Northfield, Milton Keynes MK15 0DQ and PepsiCo International Limited, Building 4, Chiswick Park, 566 Chiswick High Road London W4 5YE.
  • The Promoter's decision on all aspects of this promotion is final.
  • The Promoter has the right to refuse to award the Prize to anyone whom it reasonably believes has broken any of these rules.

Papa Rewards

Papa Reward Points

  • Points are only rewarded to users who have registered to Papa Rewards
  • Points are only rewarded to new users if registration is completed before placing an order
  • The more users order online, the more reward points earned

Points allocation and expiry:

  • Earn 1 Papa Rewards Point for every £4 you spend, including VAT on every purchase from your papajohns.co.uk account
  • Points you earn on an order will only be allocated when the order has been confirmed (delivered or collected)
  • For future orders, Papa Rewards Points will not become available until the order has been delivered or collected
  • Points will expire 3 months after the customers last order date

Papa Rewards FREE products:

  • For a limited time only, Papa Rewards products can be redeemed any time users have accumulated the following points:
    • 5 Points – Garlic Pizza Sticks, Garlic Knots, Potato Wedges, Cinnamon Knots, Large Drink
    • 8 Points – Garlic Cheese Sticks, Cheesy Jalapeno Bites, Chicken Wings, Chicken Poppers, Double Chocolate Brownie, Giant Choc Chip Cookie
    • 25 Points – Large Pizza
  • Special points offer available from 31st October 2016 to 13th November 2016.
  • When claiming a FREE side, drink or dessert as part of a delivery order the minimum order value of £10.99 will apply
  • Papa Rewards points can be used for online transactions only
  • Papa Rewards FREE Products can be used alongside selected promotional offers
  • The Papa Rewards buttons will be disabled on the menu and checkout if a user does not have enough points to add a FREE Papa Rewards product
  • Points can be spent on pizza, selected: sides, desserts and drinks. The FREE Papa Rewards products can be redeemed any time users have accumulated the following points:
    • 8 Points – Garlic Pizza Sticks, Garlic Knots, Potato Wedges, Cinnamon Knots, Large Drink
    • 12 Points – Garlic Cheese Sticks, Cheesy Jalapeno Bites, Chicken Wings, Chicken Poppers, Double Chocolate Brownie, Giant Choc Chip Cookie
    • 25 Points – Large Pizza
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • As many FREE Papa Rewards products can be redeemed in a single transaction as long as the user has points available
  • FREE products are subject to availability
  • Papa John’s reserves the right to change the required points values or products available
  • From time to time we Papa John’s will offer products for other points values to Papa Rewards members, but you must opt-in to receive promotional and marketing emails from Papa John's
  • Papa Rewards points can be used for online transactions only
  • Papa Rewards FREE Products can be used alongside selected promotional offers
  • The Papa Rewards buttons will be disabled on the menu and checkout if a user does not have enough points to add a FREE Papa Rewards product

Delivery Charges and Minimum Order Value

  • All orders that contain a FREE product must contain a pizza
  • When claiming a FREE side, drink or dessert as part of a delivery order the minimum order value of £10.99 will apply
  • When claiming a FREE pizza as part of a delivery order, a £3 delivery charge will apply if the total basket value is under the minimum spend of £10.99
  • Customers will be notified & asked at checkout to accept the delivery charge prior to placing the order
  • £10 off £25 Deal Terms apply
    1. *Drinks, Ben & Jerry's & SNOG Frozen Yogurt are excluded from qualifying spend. Available online only.
    2. Minimum spend for delivery £10.99.
    3. Products added as part of this offer cannot be used in conjunction with any other offers or Double Ups.
    4. Offers are valid in participating stores only and excludes Papa John's stores in Butlins, Haven Holiday Parks, Ribby Hall Village, stores at Welcome Break, Food Courts, stores on campus and Ireland.
    5. Any errors or omissions in the wording of an offer will not change the actual intended offer and cannot be redeemed.
  • How to enter:

    1. Users must enter at www.papajohns.co.uk/paparewards by either entering their email address or signing in to their Papa John’s account.
    2. By entering you agree to receive an email from Papa John’s to confirm your prize and to allow you to return to your prize page. The promoter will only use you the personal details supplied for the administration of the promotion, unless we have your consent.
    3. Multiple entries per email address / account are allowed. Additional entries cannot be made until midnight the day after the last entry.
    4. An account is required to claim a prize. If entering by email address you will be given the option to register after you have found out what prize you have won. If you already have an account with Papa John’s you will be prompted to sign in before finding out your prize.
    5. Winners may be required to participate in reasonable publicity arising from the Promotion.
    6. The winners names and area of residence (if known) will be available by visiting www.papajohns.co.uk/paparewards/winners between the 31st October 2016 and 5th January 2017.
    7. In the event of unforeseen circumstances, the promoter reserves the right to substitute the offer with alternatives of equal or greater value.
    8. No third party or bulk entries allowed.
    9. The promoter’s decision is final and binding in relation to all promotional matters.
    10. The Promoter reserves the right in its sole discretion to disqualify any individual that corrupts or adversely affects the administration, security, fairness, integrity or proper conduct of the promotion.
    11. If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this competition, the Promoter may in its sole discretion modify or suspend the competition or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
    12. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
    13. Any question concerning the legal interpretation of the rules will be based on English law.

    Complete Savings FAQs

    What is Complete Savings?

      Complete Savings is a cashback membership programme ideal for people who shop online regularly. Members of Complete Savings can access many gift card discounts and cashback deals from hundreds of online retailers and service providers.

      You may be offered the chance to join the Complete Savings cashback programme after ordering food through the Papa Johns website.

      For people who shop online regularly, this can equate to savings of hundreds of pounds each year!

      As a Complete Savings member, you can claim a welcome reward and ongoing cashback bonuses each month. You can also get 10% cashback at over 650 online shops, and discount of up to 20% on popular gift cards through the Complete Savings site.

      After the first 30 days of membership you will be charged a regular monthly fee. Members can cancel or discuss their membership at any time.

  • Call 0800 389 6960 (free from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm
  • Email customerservice@completesavings.co.uk any time
  • You can also complete this online Complete Savings contact form
  • You can find more information at www.completesavings.co.uk
  • What is wly*completesave.co.uk?

      The text wly*completesave.co.uk will appear on your bank statement if you are a member of the Complete Savings online cashback programme. You may have been offered the chance to join after ordering food through PapaJohns.co.uk. After the first 30 days of membership you will be charged a regular monthly fee. You can cancel your membership at any time.

      Members of Complete Savings have access to cashback offers at hundreds of online retailers. On top of this, you can get up to 20% off popular gift cards and you can claim a member cashback bonus each month when you shop online.

    How can I contact Complete Savings?

      If you have any questions about Complete Savings, it’s best to contact the customer service team directly rather than the Papa Johns customer service team.

    • Call: 0800 389 6960 (free from UK landlines), Monday to Friday 8am-8pm and Saturday 9am-4pm