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Papa John's : Terms and Conditions

Papa John's offers a Free Delivery service to many urban areas throughout England, Scotland and Wales. Each store has a limited delivery area. If you are not in one of our delivery areas, a message will appear on-screen notifying you. Some stores hours of business are shorter due to local trading restrictions.


Payment

Our delivery drivers only carry up to £10 in change, payment must be in £ sterling.

We accept the following forms of payment:

Credit / Charge cards: Visa and Mastercard are accepted.
Debit Cards, such as Delta or Switch are accepted.

When payment is available by cheque you will be required to show a valid cheque guarantee card to the delivery person. Please check with your local store who cheques should be made payable to.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.

In the event of Papa John's needing to issue a refund we will endeavour to credit your account within 7 - 10 working days.

Payment methods may vary from store to store.


Ordering & Cancellation of orders

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent.

Amendments to the order or delivery time can be made no later than 45 mins prior to the start of the delivery window booked.

Amendments to the content of your order can be made up to 45 minutes before the delivery window begins. Amends to the order must be made by phoning the store direct. Your initial payment will be cancelled and a new payment raised.

The delivery time slot may be altered up to 45 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.

Orders may be cancelled in full up to 45 minutes before the start of the delivery window selected. We will endeavour to issue a refund to your credit card account within 7-10 working days.

Cancellations within 45 minutes of the start of the delivery window will be charged in full.


Products

Side orders are subject to availability. In most cases, your local Papa John's store manager will offer an alternative for any out-of-stock item.

Although every care is taken, some products may contain nuts. Some of our meat toppings desserts and ice creams may contain traces of nuts.

If you suffer from an allergy of food intolerance please visit our website and follow the link on the menu page, where you will find full details of allergens in our foods

Although great care has been taken to remove all bones, chicken dippers and chargrilled chicken and ham toppings may contain traces of bone

Minimum order value applies. The minimum order value for each store may vary and you will be notified when you reach the basket if your order is below the minimum value.

Starters, drinks and desserts are only delivered with a pizza. 


Delivery times

Our goal is to provide the best pizza delivery service in the market which includes an excellent reputation for on-time delivery i.e. delivering pizza at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.


Latest Order Time

Due to licensing laws, we are unable to accept orders for either delivery or collection less than 20 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the store and speak to the duty manager


Trade Marks & Copyright

All content included on this interactive service, such as text, graphics, button icons, images and software, is the property of Papa John's (GB) Ltd, a subsidiary of Papa John's International Inc. and is protected by UK and European copyright laws.

The content and software on this interactive service may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited.

Papa John's, Papa John's Pizza, and the Papa John's Pizza modular logo are registered trademarks of Papa John's Inc in the United States and other countries. Other Papa John's Pizza graphics, logos and trade names are trademarks of Papa John's Inc. Papa John's trademarks may not be used in connection with any product or service that is not affiliated with Papa John's in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Papa John's Pizza.

Coke, Coca Cola, Diet Coke, Coke Zero, Coca-Cola Zero, Fanta, Sprite and the dynamic ribbon are registered trademark of The Coca-Cola Company. © 2013 The Coca-Cola Company. Schweppes, the Fountain Device and the 196 Graphics are registered trademarks of Atlantic Industries. Abbey Well is a registered trade mark of Waters & Robson Limited.


Privacy Statement

Our privacy statement can be viewed here from the link below.


Online Offer Terms and Conditions

Offers available in participating stores only and exclude Papa John’s stores in Butlins, Haven Holiday Parks, Ribby Hall and Ireland

25% off when you spend £25 or over

  • Code PJFES25OFF must be entered in our basket to claim the offer
  • Offer entitles the customer to 25% off their total order value when they spend £25 or more
  • This offer is not available in conjunction with any other offers
  • This offer is not available in-store
  • Minimum order value £9.99

33% off Pizzas for First Time Online Customers

  • Code AALDN33 must be entered in our basket to claim the offer
  • Offer entitles a new customer to 33% off the value of all pizzas in their order when they place their first order with papajohns.co.uk
  • One offer per household
  • Minimum order value £9.99
  • This offer is not available in conjunction with any other offers
  • This offer is not available in-store

LIMITED OFFER: Hawaiian Chicken BBQ Pizza £9.99

  • Offer entitles the customer to a medium Hawaiian Chicken BBQ Pizza for £9.99
  • Code AAPJLT01 must be entered in our basket to claim the offer
  • This offer is not available in conjunction with any other offers

Two for Tuesday

  • Offer entitles the customer to buy any pizza and get one up to the same size and value free
  • Excludes small pizzas
  • Code AAPJTFT must be entered in our basket to claim the offer
  • Available Tuesday only
  • This offer is not available in conjunction with any other offers

Any Size Pizza £9.99 Collected

  • Promotional code AAPJAPASCOL must be entered into our basket to claim the offer
  • Offer entitles the customer to any size pizza for £9.99
  • Collection only
  • Includes create your own with up to four toppings
  • Any additional toppings added will be charged at menu price
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • This offer is not available in conjunction with any other offers

Large Pizza for £8.99

  • Promotional code must be entered into our basket to claim the offer
  • Offer entitles the customer to any Large Pizza for £8.99
  • Includes create your own with up to four toppings
  • Any additional toppings added will be charged at menu price
  • Large Pizzas only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered
  • This offer is not available in conjunction with any other offers
  • Minimum order value £9.99

4 Share Meal Deal

  • Code AAPJMEAL1 must be entered in our basket to claim the offer
  • Offer entitles the customer to get 2 medium pizzas, garlic pizza bread, potato wedges and a 1.25L drink for £19.99
  • Choose from Coke, Diet Coke and Coke Zero
  • Includes create your own with up to four toppings
  • This offer is not available in conjunction with any other offers

Stuffed Crust

  • New product bases for all pizzas in Large size only
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered

50% OFF PIZZAS

  • Offer available in Edinburgh - South Clerk Street only
  • Code SNAP50 must be entered in our basket to claim the offer
  • Offer entitles the customer to get 50% off full price pizzas
  • Minimum spend £14.99
  • Drinks, desserts and sides are not included in this offer and will be charged at full price
  • This offer is not available in conjunction with any other offers

33% OFF PIZZAS

  • Offer available in Edinburgh - South Clerk Street only
  • Code SNAP33 must be entered in our basket to claim the offer
  • Offer entitles the customer to get 33% off full price pizzas
  • Minimum spend £9.99 after discount
  • Drinks, desserts and sides are not included in this offer and will be charged at full price
  • This offer is not available in conjunction with any other offers

Happy Hour

  • Offer is available exclusively via Papa John’s official Facebook page only
  • Offer entitles the customer to buy one pizza and get another pizza up to the same size and value free
  • Excludes small pizzas
  • Promotional code must be entered in our basket to claim the offer
  • Available Monday’s between 5.00- 6.00 pm only
  • This offer is not available in conjunction with any other offers
  • This offer is available online only
  • This offer is not available in store
  • Minimum order value £9.99

We ‘Like’ Wednesday

  • Offer is available exclusively via Papa John’s official Facebook page only
  • Offer entitles the customer to get a medium pizza from the classics range (Hawaiian Special, Hot Pepper Passion, Papa’s Spicy Pepperoni and Tuna Deluxe), Potato Wedges and a 1.25L Drink for £10
  • Medium pizzas only
  • Promotional code must be entered in our basket to claim the offer
  • Available Wednesday’s only
  • This offer is not available in conjunction with any other offers
  • This offer is available online only
  • This offer is not available in store

Full Works £18.99

  • Available exclusively to Papa Rewards customers
  • Available online only and not available in store
  • Excludes Ben & Jerry's ice cream
  • Additional £2.50 will be applied to each Stuffed Crust pizza ordered
  • Not available in conjunction with any other offers
  • Valid in participating stores only and excludes Papa John's stores in Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, stores on campus and Ireland.

40% OFF £25

  • Code AAPJO240 must be entered in our basket to claim the offer
  • Offer entitles the customer to 40% off their total order value when they spend £25 or more
  • This offer is not available in conjunction with any other offers
  • This offer is not available in-store
  • Minimum order value £9.99

Free Large Hawaiian Chicken BBQ Pizza

  • Offer is only available to the first 77 Papa John's customers placing an order on 11th July 2013
  • Valid from 6pm, today only
  • Offer entitles the customer to one Free Large Hawaiian Chicken BBQ Pizza
  • Additional £2.50 will be charged for each Stuffed Crust pizza ordered
  • Any additional toppings will be charged as extra at full menu price
  • Cannot be used in conjunction with any other offers
  • Valid in participating stores only and excludes Papa John's stores in Butlins, Haven Holiday Parks, Ribby Hall Village, Welcome Break, stores on campus and Ireland

Papa Reward Points

  • Points are only rewarded to users who have registered to Papa Rewards (click here to register)
  • Points are only rewarded to new users if registration is completed within 24hrs of the transaction on papajohns.co.uk.
  • The more users order online, the more reward points earned.

Points are rewarded as follows:

  • Earn 1 Papa Rewards Point for every £4 you spend, including VAT on every purchase from your papajohns.co.uk account.
  • Points you earn on an order will only be allocated when the order has been confirmed.
  • You are eligible for a FREE large pizza when you have earned 25 Papa Rewards points.
  • Look for other special offers for Papa Rewards members throughout the year, but you must opt-in to receive promotional and marketing emails from Papa John's.

Papa Rewards FREE products:

  • The FREE Papa Rewards products can be redeemed any time users have accumulated 25 Rewards Points.
  • As many FREE Papa Rewards products can be redeemed in a single transaction as long as the user has points available.
  • Subject to availability
  • For future orders, Papa Rewards Points will not become available until the order has been delivered.
  • Papa Rewards points will expire within 6 months of being earned.
  • Papa Rewards points can be used for online transactions only.
  • Papa Rewards FREE Products can be used alongside selected promotional offers.
  • There is no minimum order value but there will be a charge for delivery.
  • The Papa Rewards buttons will be disabled at checkout if a user does not have enough points to add a FREE Papa Rewards product.
  • An additional charge of £2.50 will be applied for each Stuffed Crust pizza ordered.

Double Point promotions:

  • During Double Point promotions, you will be able to earn 2x Papa Rewards Points for every £4 you spend, including VAT on every purchase from your papajohns.co.uk.
  • Double points earned on an order will only be allocated when the order has been confirmed
  • Double Point promotions are only run during set promotional periods. If an order is placed outside of this promotional period, the standard points per £4 will be awarded

Delivery charge:

  • A delivery charge of £3 will be applied to all orders which include a FREE Papa Rewards product & NO purchased pizza or purchased product from the ‘sides’ menu.
  • Customers will be notified & asked at checkout to accept the delivery charge prior to placing the order.
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